Success Stories
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AND 1 Transitions to VoIP: Nothing but Net
Recently acquired by American Sporting Goods, the basketball footwear and apparel company AND 1 has more than 20 percent of the NBA wearing its products. AND 1 is headquartered in Paoli, PA, and has offices in Portland, OR, China, Taipei, and Amsterdam. In addition to making basketball apparel, the company also runs the AND 1 Mix Tape Tour, featuring the nation’s top street basketball players, and has a full roster of NBA endorsers including Jason Williams, Stephon Marbury, and Rafer “Skip to my Lou” Alston.
“It is imperative that callers reach a live person when they call AND 1.”
– Adam Resnick,
Manager of Network Operations, AND 1 -
Better Business Bureau brings out the best in communications with ShoreTel
Every day, thousands of consumers turn to the Better Business Bureau (BBB) for unbiased information. The Eastern Massachusetts BBB office is one of about 130 BBB offices in North America, maintaining files on businesses headquartered in the eastern Massachusetts, Maine, Rhode Island, and Vermont areas. Effective communications with the public and BBB-accredited businesses are mission-critical as they advance trust, honesty, transparency, and responsiveness in marketplace transactions.
“We looked at upgrading the old system, but both short-term and long-term costs were exorbitant.”
– Deanna Liberti
Vice President of Operations, Eastern Massachusetts BBB -
Kaseya Unites its Global Workforce with ShoreTel Unified CommunicationsBased in Lausanne, Switzerland, with 30 offices in 20 countries, Kaseya is the leading global provider of IT Systems Management software. With the Kaseya offices and its customer base currently dispersed throughout the world, communications over the internet and telephone represents a critical factor in everyday business.
“We have a highly mobile and very distributed workforce increasing our need for cost-effective communication capabilities. ShoreTel fulfilled a very positive role as our new telephony system.”
– Max Duncan
Head of Corporate IT, Kaseya -
College of William and Mary – Prestigious American College Received Royal Treatment
with a ShoreTel UC Solution to Modernize Campus CollaborationThe College of William and Mary prides itself on being not just one of the very oldest institutions of higher learning in America, but also one of the top ranked universities. The school has a royal pedigree—it was chartered by King William III and Queen Mary II of England in 1693—and a rich history of providing educational excellence. It also has a reputation for being very modern and very forward looking. In fact, Intel named William and Mary one of the top 50 most “unwired colleges” for its campus-wide wireless network.
“A traditional PBX is a monolithic array of boxes sitting in a computer room with cabling and outside connections to the public telephone network. If we ever had a problem with that facility, we would lose phones for weeks or months!”
– Courtney Carpenter
CIO, The College of William and Mary -
First Security Bank Deploys ShoreTel across Branch Offices and Profits from Quick Return on InvestmentFirst Security is a privately-held bank headquartered in Searcy, Arkansas. Chartered in 1932, the bank has grown from a single entity located on the corner of Arch and Spring Streets, to 900 employees and 70 branch offices throughout the state, and over $3.6 billion in assets. From its local community banking network and esteemed investment services to real estate development and mortgage products, First Security is a modern banking success.
“Communication is essential in any relationship. The tools we use to communicate with customers are crucial to our success, as fewer persons are actually coming inside the bank to transact with us.”
– Brody Walker
Vice President and IT Manager at First Security Bank
